Hi Maggie,

Thank you for your review of the DND - Gel Base & Top - #400 #500. We apologize for any inconvenience you have experienced with the product.

We understand that the base coat cures fine, but the top coat doesn't cure properly, leaving a sticky residue. We apologize for this issue and we would like to assist you in resolving it.

To better understand the situation and provide a suitable solution, could you please provide us with more details about your application process? This will help us identify any potential factors that may be affecting the curing of the top coat.

Additionally, we would like to offer some troubleshooting tips that may help improve the curing process:

1. Ensure that you are applying a thin and even layer of the top coat. Applying too much product can hinder the curing process.
2. Make sure that you are using the correct curing time and lamp for the gel polish. Using a lamp with the correct wattage and curing time specified by the manufacturer is crucial for proper curing.
3. Double-check that your lamp is functioning correctly. A malfunctioning lamp may not provide adequate curing.

If these tips do not resolve the issue, please let us know and we will be happy to assist you further. We value your satisfaction as our customer and we want to ensure that you have a positive experience with our products.

Thank you for taking the time to leave a review for the DND - Gel Base & Top - #400 #500 product. We appreciate your feedback and are sorry to hear that you experienced some issues with the top coat being sticky.

We understand that this can be frustrating, especially when you haven't encountered this problem with other brands before. We apologize for any inconvenience caused.

As a valued customer, we would like to offer some troubleshooting tips to help improve your experience with the product. It is important to ensure that each layer of the gel polish is applied thinly and evenly, allowing sufficient time for each layer to cure under the UV/LED lamp. This can help prevent any stickiness or tackiness.

If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you and ensure your satisfaction with our products.

Thank you again for bringing this to our attention. We look forward to resolving this matter for you.